Interim Support Technician Central Loan Store

The opportunity

University of the Arts London is seeking a proactive and knowledgeable Support Technician to provide exceptional technical equipment support to our students and staff at Camberwell, Chelsea and Wimbledon Colleges.

As a Support Technician CLS, you will contribute to the delivery of technical services within the Technical Team in our Central Loan Stores.

In this full-time on-site role, you’ll staff the collections/returns desk during daily set opening hours, accurately maintaining the department’s online database and ensuring that equipment is returned in its entirety and in good condition. You’ll provide general advice to students and staff on how to use equipment properly and safely, administering predetermined policy consistently to ensure an equitable service across our colleges.

Please note that this is not a teaching and learning role. You’ll mainly be based at the collections/ returns desk, where student/ staff interactions are predominantly transactional.

This role carries an expectation of working to a rota across our three colleges (Camberwell, Chelsea, Wimbledon) as operationally required.

About you

You will have technical knowledge of specialist photographic/ video, audio visual and IT equipment and accessories. You will be experienced in the use of such equipment. Knowledge of how to troubleshoot a range of equipment issues would be an advantage. You will be capable of fault diagnosis and carrying out regular routine maintenance, under guidance from more senior team members.

Working as part of a team and independently, you’ll have the ability to deal with customer enquiries quickly in a busy environment, ensuring that the experience of each person is positive and satisfactory. Along with a meticulous eye for detail, excellent timekeeping, interpersonal and IT skills are crucial as is the ability to provide oral and written information clearly and concisely.

This role is customer service orientated and we would like to hear from candidates who can demonstrate practical experience of providing great customer service, ideally in a fast-paced technical equipment loan/ hire environment.

If you have any questions about the role, please contact Nicki Szlovak at n.szlovak@camberwell.arts.ac.uk.

Should you have any questions about the application process or require reasonable adjustments for your application, please contact Christine Crouch at jobs.ccw@arts.ac.uk.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ 31 days of annual leave and 2 days off to volunteer plus bank holidays
▪ Flexible and Dynamic working options available from the first day
▪ Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
▪ Free counselling and advice via our Employee Assistance Programme (EAP)
▪ Sector-leading Equal Parental Leave policy (6 months full pay for both parents) 
▪ Defined-benefit LGPS pension scheme
▪ In-house training and development including apprenticeships and free places on creative courses
▪ Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
▪ Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.