Out of Hours Residence Manager

The opportunity

Opportunity to use your accommodation and tenancy management experience to play a key role ensuring University of the Arts London (UAL) halls of residence remain safe and secure and provide a supportive environment for students to reside in.

As Residence Manager, you will act as a main point of contact for accommodation services, providing onsite support to staff members and students alike, covering a variety of tenancy management matters and reporting health and safety concerns to UAL Accommodation Services.

Working from 8pm to 1am on Fridays alongside 8pm to 7am Saturdays, Sundays and Mondays - you will be required to travel to UAL accommodation sites throughout London to provide onsite support, assisting the Senior Residence Manager in the delivery of operational services and managing a varied team of staff.

You will also assist the Senior Residence Manager with monitoring the performance of accommodation partners, such as heating and water suppliers and maintenance contractors.

About you

You will need relevant experience of accommodation/tenancy management and associated activities, such as breaches of contract, disciplinary actions, inventory checks and damage charge management, in addition to service management experience, such as maintenance, regulatory testing and building defects.

You will also need knowledge of accommodation management software, alongside familiarity with CCTV software management systems, in addition to familiarity with keycard security access systems.

The ability to lead and motivate staff, such as Residence Assistants, is essential, as is the ability to build and maintain positive relationships with students and staff.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ 31 days of annual leave and 2 days off to volunteer plus bank holidays
▪ Flexible and Dynamic working options available from the first day
▪ Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
▪ Free counselling and advice via our Employee Assistance Programme (EAP)
▪ Sector-leading Equal Parental Leave policy (6 months full pay for both parents) 
▪ Defined-benefit LGPS pension scheme
▪ In-house training and development including apprenticeships and free places on creative courses
▪ Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
▪ Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.