Deputy Accommodation Services Manager

The opportunity

Please note, as of 05/06/2026, the closing date has been amended to 23:55pm on 10 June 2026,  due to the volume of applications received.

Join our Estates team as a Deputy Accommodation Services Manager and play a key role in delivering an exceptional student accommodation experience across a diverse and vibrant portfolio.

Play a central role in planning occupancy, coordinating offer cycles and arrivals, and working collaboratively with internal teams and external partners.

Drive continuous improvement by analysing data, enhancing systems (e.g. Kinetic), and optimising processes to improve efficiency and student satisfaction.

Take ownership of escalations, complaints, and service recovery, while contributing to strategic initiatives, summer operations, and stakeholder engagement.

About you

To succeed in this role, you will bring extensive experience in student accommodation operations, including allocations and occupancy management.

You shall hold proven leadership capability, with the ability to motivate, coach, and support teams while maintaining performance during both routine activity and peak periods with strong organisational and prioritisation skills.

With experience of systems such as Kinetic, SITS, Agresso (or similar), you will be collaborative, proactive and solutions-focused, with the ability to analyse data, identify trends, and implement improvements that enhance both operational efficiency and the student experience.

As a strong communicator, you’ll confidently manage complex casework, handle challenges with professionalism and care, transform feedback and insight to drive meaningful continuous improvements and deliver inclusive, high-quality services that put the student experience first.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ 34 days of annual leave and 2 days off to volunteer plus bank holidays
▪ Flexible and Dynamic working options available from the first day
▪ Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
▪ Free counselling and advice via our Employee Assistance Programme (EAP)
▪ Sector-leading Equal Parental Leave policy (6 months full pay for both parents) 
▪ Defined-benefit LGPS pension scheme
▪ In-house training and development including apprenticeships and free places on creative courses
▪ Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
▪ Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.