Head of Operations


Operations and External Affairs
UAL - High Holborn, London UK
Full time
UAL Awarding Body

2 October 2020 23:55

8 October 2020
£53,011 to £64,032.00 per annum

UAL Awarding Body is seeking a Head of Operations to develop and deliver outstanding operations processes and systems that support the delivery of transformative education to students across the UK and globally, securing UAL Awarding Body’s position as the pre-eminent provider of pre-degree creative qualifications in Further Education, schools, 6th Form College and specialist universities.


You will be responsible for the design, implementation and management of all systems and processes that support the awarding body’s core business, from student registration through to certification. You will apply a creative and ideas-driven approach to the design of systems and processes in order to meet the requirements of the Department for Education, Ofqual, CCEA and Qualifications Wales, and to meet the needs of students, universities and employers in the creative sector.

You will continually evaluate current systems and processes with a view to identifying enhancements to meet the changing needs of the business, its customers and other stakeholders. You will continuously innovate, develop and improve the current Qualification Management System and will play a key role in procuring, designing, configuring and implementing any replacement or additional systems.

UAL Awarding Body believes in transformative education. We design and award creative qualifications for students in Further Education that empower and inspire educators to help students reach their potential.

UAL Awarding Body is regulated by Ofqual, CCEA and Qualifications Wales. We currently offer qualifications in art and design, fashion, creative media, music and performing and production arts at levels 1 to 4. UAL Awarding Body is a department of UAL Enterprise which generates surplus through commercial and non-commercial activities, while being firmly rooted in the academic heart of the University.

Specialist Knowledge/Qualifications

Degree or equivalent qualifications (essential)

A comprehensive understanding of qualification, assessment and education policy, specifically in regard to further education, vocational and applied qualifications and public funding (essential)

A comprehensive understanding of the systems, processes and timelines of regulators and funders for Awarding Organisations from the Department for Education, Ofqual, CCEA, Qualifications Wales, Education and Skills Funding Agency and UCAS (essential)

A comprehensive understanding of the principles of budget management and project management (essential)

Professional qualifications in operations or project management (desirable)

Relevant Experience

Strategic leadership and management in an awarding organisation (essential)

Experience of budget management and business planning in a commercial environment (desirable)

Demonstrable experience of logistical planning and project management, including working to demanding timeframes and quality standards (essential)

Demonstrable experience of innovation and systems improvement within a dynamic business environment (essential)

Experience of configuring and using a Qualification Management System (QMS) to manage the recording of student registrations, achievements and awards, or a similar database system (essential)

Advanced IT skills, particularly in relation to statistical analysis and report writing (essential)

Experience of developing, maintaining and managing relationships with external stakeholders including contract management and working with service level agreements (essential)

Experience of working across a large organisation and successfully influencing and managing complex projects in such an environment, including experience of working with specialist colleagues in finance, IT and HR to ensure smooth business operations (desirable)


Communication Skills

Communicates in a compelling and influential way adapting the style and message to a diverse internal or external audience in an inclusive and accessible way (essential)


Leadership and Management

Motivates and leads effectively, setting the direction of one or more function and promoting collaboration across formal boundaries (essential)


Professional Practice

Contributes to advancing professional practice in own area of specialism (essential)


Planning and Managing Resources

Effectively plans, prioritises and manages the delivery of complex projects or activities to achieve long term strategic objectives (essential)



Builds effective teams, networks or communities of practice and fosters constructive cross team collaboration (essential)


Student experience or customer service

Leads the improvement of the student or customer experience and promotes an inclusive environment for students, colleagues or customers (essential)


Creativity, Innovation and Problem Solving

Initiates innovative solutions to problems which have a strategic impact (essential)


If you have any queries please contact OEA Recruitment Team via email OEAstaffrecruitment@arts.ac.uk or telephone: 020 7514 2965.

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.