Information and Helpdesk Officer


Academic Development and Services
UAL - Various sites, London UK
Full time
Dean of Students
Fixed Term
6 months

10 May 2021 23:55

27 May 2021
£29, 358.00 - £35,839.00 per annum
The Student Advice Service handles hundreds of student enquiries each week. We have a expertise in the area of student finance and immigration, and are involved in a range of other related matters, working closely with those teams that provide other support services. You'll be an access point for students and staff, perhaps dealing with an enquiry there and then, or offering additional support, booking appointments or sign-posting to other services. You'll be expected to build relationships with key contacts across the University and specifically work closely with support teams in Counselling, Health and Disability services. You'll also draft, provide and maintain information for students in various formats.

University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts. 

This provides an opportunity to work within Student Services at the University, where you'll help ensure a quality student experience, working with colleagues across the University’s support and administrative services to achieve successful development and implementation of the service. 

You'll have experience of providing high level client facing services and administrative support, as well as proven experience in communicating across all levels of student and staff profiles. Possessing a good understanding of the services for students in the University, you'll be able to provide guidance to students and staff on matters related to student support. You'll also have skills in presenting information that is accessible, clear and concise. The ability to effectively manage your workload and prioritise conflicting demands is crucial, as is the ability to work within a busy team.

In return, University of the Arts London offers generous leave, an attractive pension scheme and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Please submit your application as soon as possible, as should a sufficient number of applications be received this vacancy may close earlier than the stated closing date.

If you have any queries you may contact ADS Recruitment Team via email on

Appointment to this role will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. Having a criminal record will not necessarily bar you from employment. This will depend on the circumstances and background to your offence(s).

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.