Senior Support Analyst x 4

The opportunity

As part of the new Digital and Technology, you will be a passionate, driven Senior Support Analyst who will work directly with Senior Service Desk Analysts, Strategy and Architecture teams, and key stakeholders across the university to understand existing technologies and future requirements. You will deliver a high-quality service to ensure customer satisfaction and that service levels are met, update and review our processes, delivering added value to the organisation.

You will be involved in and managing projects ranging from Desktop refresh, software requirements and troubleshooting IT related issues as they arise within the team and managing your daily workload. You resolve issues down to their root cause, write technical documentation\guides for various systems, and maintain the knowledge database at UAL.

You will assist and work with suppliers in successfully embedding new technologies and implementing change within the organisation whilst encouraging and promoting best practices.

The University has a world-class reputation and is made up of 6 equally renowned Colleges Camberwell College of Arts and Wimbledon College of Arts, Central Saint Martins, Chelsea College of Arts London College of Communication and London College of Fashion.

University of the Arts London offers an extensive range of courses in art, design, fashion, communication and performing arts. Our graduates go on to work in and shape the creative industries worldwide.

We have four new Senior Support Analyst roles based at our main Colleges, LCF, CCW, LCC and CSM.

About you

With a professional IT qualification, technical degree or relevant experience and demonstrable experience of working in an IT support role, the successful candidate will:

• Demonstrable experience of working as a Senior Support Analyst in medium to large support environments.
• Experience in successfully influencing changes in current practices to support business benefits.
• Experience of prioritising workload and activities, and ability to organise time effectively across projects and BAU workload
• You will be a self-motivated and dynamic individual who is adaptable, flexible and able to adjust to a new situations and environments.
• You will be able to work effectively in cross-functional teams within Digital and Technology and Technical Stakeholders at College level.
• You will have experience of effectively communicating complex and/or technical information to a diverse audience, leading to productive and trusted ‘partnership’ working relationships across the University.
• Leadership skills managing a team day to day and project workloads alongside BAU.
• The Senior Support Analyst will have sound knowledge of the latest developments and future strategy for their area, and an awareness of its application.
• Sound knowledge and experience of enterprise tools (JAMF, SCCM, ZENworks, Active Directory, Azure, Intune), techniques, and methods within their specialist area.

Please apply early as should sufficient applications be received the vacancy closing date may be held earlier.

If you have any queries about this role, please contact Jaspreet Kaur, Resourcing Adviser via email DigitalandTechnologystaffrecruitment@arts.ac.uk or 020 7514 9627.

What we offer

We are UAL

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts.

Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. 

UAL has a new 2022-2032 strategy that sets out how UAL is responding to a changing world since our last strategy.

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Our culture