Technical Coordinator - Learning Technology Support

The opportunity

Central Saint Martins is seeking to appoint a Technical Coordinator to lead the College’s Learning Technology Support (LTS) team and manage the delivery of high-quality, customer-focused end user support.

The LTS team at CSM provide 1st and 2nd line support services, both remotely and in person to both staff on campus and those working from home. They are responsible for the support of all meeting room, lecture, seminar, sprint, creative, public and corporate events, and student-facing AV and learning support infrastructure for the College.

Providing specialist AV expertise your responsibilities will include:

• The day-to-day operation of resources linked to the delivery of Learning Technology Support
• Ensuring staff and students work in an environment that is both productive and safe
• Maintenance of systems, and for the ordering and installation of equipment and materials, ensuring the effective use of suppliers and contractors
• Responsibility for the creative development of LTS resources, in discussion with stakeholders

You will not only bring key skills with you but will have the opportunity to develop new skills and experience across a wide range of learning technologies in an evolving area.

If you wish to take a look around the Central Saint Martins (CSM) campus and ask any questions, we have arranged weekly tours on the following dates: 

Friday 26 August @10am – meet at Central Saint Martins reception 

Wednesday 31 August @2pm – meet at Central Saint Martins reception 

Friday 9 September@10am –  meet at Central Saint Martins reception 

If you wish to book in for the tour, please email j.kilpatrick@csm.arts.ac.uk with your full name, and preferred date. 

About you

Before completing an application form, candidates should please download the candidate information pack and the job description/person specification for the role and read the full list of requirements and selection criteria before applying, as this will be the criteria on which your application will be assessed.

Requirements of the role:

You should have professional and relevant Audio/Visual experience, gained through working in creative or heritage industries and/or in education. You must be able to demonstrate and pass on technical skills with colleagues and stakeholders, have an in-depth knowledge of current live, hybrid and virtual events technologies as a minimum, with fair knowledge of or an interest in developing knowledge in streaming and online events, lecture capture and communications tools.

An interest in emerging practices in the HyFlex learning space and related areas would also be advantageous. You must be able to demonstrate keen independent organisation and self-motivation and be capable of passing on technical skills to a wide range of staff/client capabilities, with an appreciation of the challenges involved in supporting in-person and online AV for teaching and learning and/or events. A demonstrable awareness and appreciation of the need for high levels of customer care is needed.

Experience in leading a professional AV team and an understanding of formal and responsive, agile approaches to supporting digital audio-visual environments is beneficial.

UAL is committed to addressing the under-representation of staff from Black and Minority Ethnic communities, using our student profile as a reference point.

In return, University of the Arts London offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

If you have any queries about this role please email the CSM Resourcing Team on 0207 514 7885 or at jobenquiries@csm.arts.ac.uk.

What we offer

We are UAL

University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2021. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality.

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Our culture