Operations Manager

The opportunity

Reporting to the Head of Operations, the Operations Manager is responsible for the design, implementation and management of all systems and processes that support the Awarding Body’s core business, from student registration through to certification. The role directly impacts the running of the Awarding Body as a whole and its success in the awarding of over 55,000 students every year.

They are responsible for matters relating to learner management systems, assessment systems and operational processes.

They possess expert knowledge of the Awarding Body sector’s regulations and current technologies to create innovative and appropriate solutions which benefit the Awarding Body and its customers.

About you

Profile should include:

• Demonstrable experience of logistical planning and project management. Working to demanding timeframes and quality standards
• Demonstrable experience of innovation and systems improvement within a dynamic business environment
• Experience of working for an Awarding Organisation or within a regulated framework is desirable
• Experience of working with a risk management system is desirable
• Experience of configuring and using a Learner Management System (LMS) to manage the recording of student registrations, achievements and awards, or a similar database system

If you have any queries about this role or need any reasonable adjustments for your application, please contact Twinkle Brahmbhatt, Senior Resourcing Adviser via email at RKEEstaffrecruitment@arts.ac.uk or 020 7514 2965. 

We are UAL

University of the Arts London offers an extensive range of courses in art, design, fashion, communication and performing arts. Our graduates go on to work in and shape the creative industries worldwide. University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022.

The University has a world-class reputation and is made up of 6 equally renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts.

UAL Awarding Body, a department within the University, believes in transformative education. We design and award creative qualifications for students in Further Education (FE) that empower and inspire educators to help students reach their potential.

UAL Awarding Body is regulated by Ofqual, CCEA and Qualifications Wales. We currently offer qualifications in art and design, fashion, creative media, music and performing and production arts at levels 1 to 4. We are also the UK’s leading provider of the Diploma in Art & Design - Foundation Studies. Our qualifications have high retention and achievement rates because they are flexible, responsive and relevant to industry needs, and facilitate student progression.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.