Digital Learning Support Coordinator

The opportunity

Working as part of the Digital Learning Support team, you will play an important role in delivering high quality, customer-focused support to staff and students using our digital learning platforms.

The role forms part of a wider, distributed Digital Learning team. You will collaborate with other colleagues to provide timely and effective support to our users, maintain guidance and resource materials, and actively contribute to the sharing of knowledge and practice within the wider digital learning network.   

About you

We are looking for an enthusiastic and highly collaborative individual with demonstrable experience of providing excellent customer support within an educational or IT related role. You will understand Administrative-level system management for web-based software and platforms, and an appreciation of how technologies can support and enable teaching and learning.

The role will require you to work systematically, find solutions and resolve issues to provide a positive experience for our end users. The successful candidate will have excellent communication skills, work well under pressure and enjoy working as part of a larger team.

Watch our video advert to:

• Find out more about digital learning at UAL
• Request an Application Consultation to support your application

Please see the attached Job Description for a full overview of duties and person specification.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk.

What we offer

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts. We are top 2 in the world for Art and Design (QS World University Rankings 2022) and home to the largest Art & Design postgraduate community in Europe. 

This is an exciting time to join the university, as we recently launched our new 10 year strategy – The World Needs Creativity – to deliver our social purpose in a changing world. Key to delivering the strategy will be how we use digital technologies and digital thinking to change the way we teach and deliver a world class student experience.

We offer highly creative working environments that inspire staff across all areas to fulfill their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance.

UAL offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

Our culture