Applicant Relations Adviser x4

The opportunity

Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint Advisers to support the delivery of a first-class prospective student enquiry service for University of the Arts London.

Working as part of a front-line team, you will provide accurate and timely information and guidance to pre and post application enquirers. You will use a variety of relevant tools/ channels (e.g. soft phones, Livechat, CRM systems, student record system, email) and will contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management.

You will work closely with colleagues across SMRA, Colleges and other departments, building the knowledge required to manage/triage a wide range of prospective student enquiries from home and international students and using this knowledge to improve responses/information provision to applicants/enquirers. You will bring a high level of customer focus to your work in order to support the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.

About you

Your profile should include: 

• Educated to A-level or equivalent
• Knowledge of admissions processes and policies is desirable
• Significant demonstrable administrative experience
• Experience of working in a busy office environment providing support to prospective students (enquirers and applicants) and applicants
• Ability to use range of Microsoft Office applications and other systems/communication tools/channels as required
• Experience of working within an HE context, and /or on a front-line customer service team, is desirable

Please apply early as the application closing date maybe held earlier should sufficient applications be received.

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk .

What we offer

We are UAL

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfill their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Our culture