Information and Helpdesk Officer

The opportunity

The Student Advice Service has expertise in the area of student finance and immigration advice, handling hundreds of student support enquiries each week.  You'll be an access point for students and staff on these areas of work, perhaps dealing with an enquiry there and then, or offering additional support, booking appointments or sign-posting to other services. You'll be expected to build relationships with key contacts across the University and specifically work closely with support teams in Counselling, Health and Disability services. You'll also draft, provide and maintain information for students in various formats.

About you

You'll have experience of providing client facing advice and support services and administrative support, as well as proven experience in communicating across all levels of student and staff. Possessing a good understanding of the services for students in the University, you'll be able to provide guidance to students and staff on matters related to support in an advice or wellbeing setting. You'll also have skills in presenting information that is accessible, clear and concise. The ability to effectively manage your workload and prioritise conflicting demands is crucial, as is the ability to work within a busy team.

In return, University of the Arts London offers generous leave, an attractive pension scheme and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

Please submit your application as soon as possible, as should a sufficient number of applications be received this vacancy may close earlier than the stated closing date.

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Sahil Ibrahim, Resourcing Adviser via email at Educationstaffrecruitment@arts.ac.uk or 020 7514 9627.

What we offer

We are UAL

University of the Arts London offers an extensive range of courses in art, design, fashion, communication and performing arts. Our graduates go on to work in and shape the creative industries worldwide. University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2023.

The University has a world-class reputation and is made up of 6 equally renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts.

This vacancy provides an opportunity to work within Student Services at the University, where you'll help ensure a quality student experience, working with colleagues across the University’s support and administrative services to achieve successful implementation and development of the service.

Our culture